Cut-off date does NOT mean we do not accept anymore order. It means that your orders after that date are NOT guaranteed to be delivered before Christmas and New Year Day.
- Standard shipping Cut-off date: December 12th 2019
- Expedited shipping Cut-off date ( United States only ): December 14th 2019
Every year, when it is close to Christmas Holiday, the number of order increased by a large margin. This put a heavy burden on our staff and overload our limit. Because of this, we are unable to fulfill the production time at normal rate, which is 1-3 business days. On these days the fulfillment time increased to 3-6 business day and put a big delay in sending out the goods for orders. Not only us, the shipping carriers are overloaded too, and in turn, the shipping times are extended. So to make sure that we can meet our dear customers expectation, we have to put up a Cut-off date.
We can guarantee that orders before cut-off date will be delivered before the Christmas day. This is important because most of the orders in this season are meant for the Holiday.
For orders that are placed after our cut-off date, there is still chance for them to arrive before Christmas. But we want you to expected the worst in which there might be some issue, that the goods cannot be delivered on time. It is so that you can prepare for plan B and won’t be utterly disappointed in case we won’t make it in time.
Thank you for your understanding.